SCADA Support Analyst

Location: Tulsa, OK
Date Posted: 05-24-2017
Astra Solutions is now seeking a SCADA Support Analyst for our client in Tulsa, OK.  This is a 6+ month contract that has the possibility of going full time.  There are TWO available positions.  

Pay Rate: $30-40/hr
Field Operations SCADA and Measurement Support 
• Coordinates meter support with Field Technicians 
o Provides central point of contact for field related issues 
o Tracks issues through each step in the support process to keep the time from initial reporting to closure of each issue at a minimum. 
o Document and share resolution data from previous occurrences of an issue with Field Technicians to expedite the closure of the issue. 
• Works with the New Well Connect, Application Support, Control Technology, Network Communications and Measurement teams to connect new meters to Scada and Measurement Systems 
o Create connections 
o Create remotes 
o Create analogs 
o Create status points 
o Creates alarm limits 
o Verify communications 
o Verify analog data is coming in 
o Set up meters for auto polling 
o Communicates to Measurement when meter is ready for further processing 
• Work with field technicians to fix problems with existing production meters 
o Verify communications 
o Verifies analogs and EFM data is being received by SCADA and Measurement systems. 
o Modify SCADA and Data Gathering Configuration (Telvent, ClearSCADA, Kepware, AutoSol) 
o Perform end to end testing with field technicians 
 
• Works with Application Support, Control Technology and Network/Telecomm teams to debug issues that impacts data gathering functions (i.e. SCADA application, Communications issues) 
o Triage data gathering issues and coordinate with other teams 
o Reviews protocol data via application tools to debug/resolve issues 
o Collects data to support the debug process for protocol/communications related issues and delivers to Applications, Control Technology and Communications team leads. 
• Special Projects (Per Request from Application Support or Customer) 
o Fill gaps for meters 
o Force poll meters to catch up hourly data gathering 
o Time sync meters 
o Special reporting as required 
• Provide 24x7 on call support for SCADA as a part of a team on a scheduled rotation. 
 
Customer Service and Support 
• Process internal and external customer issues for the Williams Amigo Application 
o Log Customer Issues reported via phone or e-mail 
o Monitor progress on customer issues. 
o Verify results. 
o Notify customer when issue is complete 
• Application Security Set Up and Maintenance 
o Set up application security 
o Password resets and lockouts 
o Conduct quarterly data access review 
• Amigo Meter Key Maintenance 
o Set up meter keys for external customers 
o Add and Delete meters from meter key list. 
o Provide customer support for meter-level problems 
• Special Projects 
 
 
Skills: 
 
Customer Service: 
• Good oral and written communication skills 
• Proven ability to communicate and collaborate effectively with clients, support staff. 
• Have a strong personal initiative, ability to deliver high quality results, and desire for continuous improvement 
• Customer service soft skills 
• Must be able to multi task and prioritize work load 
• Technical aptitude to pick up new technologies 
 
Would be nice to have 
• General SCADA, Measurement, EFM Knowledge 
• Working knowledge of Telvent SCADA and GMAS/Sightline systems 
• Working knowledge of ClearSCADA system 
• Working knowledge of Kepware and AutoSol applications 
• Working knowledge of Williams Amigo application 
• Knowledge of Bristol and FisherRoc protocols 
• SQL query skills 
• Relational database concepts 
• ServiceNow experience 
• Oil and Gas experience
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