Technical Help Desk ($17-20/hour)

Location: Tulsa, OK
Date Posted: 26-11-2018
ASTRA Solutions is now seeking a Technical Help Desk position for our client in downtown Tulsa, OK. This is a contract position with the possibility to convert to full time. While on contract salary will be $17-$20 per hour. Qualified candidates will be contacted within 24 hours. 

Skills: 
The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, server, phone, printer hardware and software, mobile devices, handhelds. This includes basic technical support for issues within an IT environment and logging and tracking of all incidents and requests in ServiceNow.

Requirements/Qualifications: 
Excellent customer service, interpersonal and communication skills 
Strong prioritization skills 
Ability to adapt to changing technologies and learn new technologies 
3-5 years of IT tier 1.5/2 support, energy industry preferred 
Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required. 
Comply with Williams IT Standard Processes and Procedures 
Comply with IT Consumer Services organization and IT security policies 
Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users 

Technology Requirements: 
MS Office 2013, O365, OneDrive, SharePoint, Windows 7/10, Antivirus, Ghost , Internet Explorer, Active Directory, Android Mobile Devices, iPhone support, Cisco IP Communicator & AnyConnect (VPN), Basic Network Troubleshooting
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