Support Analyst- Desktop and Applications

Location: Tulsa, OK
Date Posted: 07-05-2018
Astra Solutions is now seeking a Desktop Support Analyst for our client in Oklahoma City. This is a potential Contract to hire role with a pay rate of 20-25/hr. 

The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, server, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must. 

Excellent customer service, interpersonal and communication skills 
Strong prioritization skills 
Ability to adapt to changing technologies and learn new technologies 
Bachelors in Information Technology or Associates plus 3-5 years of Experience 
Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required. 
Desktop/Laptop Imaging experience 
Hardware & software Application Maintenance and Support 
Perform asset management requirements 
Comply with Williams IT Standard Processes and Procedures 
Comply with IT Client Services organization and IT security policies 
Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users 
Technology Requirements: 
MS Office 2007/20010, Office 365, Lync, Windows 7, Antivirus, Ghost , Internet Explorer, Active Directory, Android/Windows Mobile Devices/iPhone support, Citrix, 
Remote Assistance/ Remote Desktop, HP Desktop/Laptops, Multi-Function printers
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